Privacy Policy

Welcome to NICKS Waste Removal Services (“we”, “us”, or “our”). We take your privacy seriously and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or our waste removal services. If you have any questions about how your information is handled, please contact us at: office@nickswasteremovalservices.com or 0795 555 5213.

We may collect personal data when you interact with our website or our services. Information you provide directly may include: your full name, email address, phone number, service address or collection location, photos of waste sent for a quote, any details submitted through contact forms, email, WhatsApp, or telephone, and payment details (processed securely by third-party providers). Information collected automatically may include your IP address, browser type, device information, pages visited on our website, and cookies used for functionality and analytics. We only collect information necessary to provide our services and operate our business.

We use your information to provide waste removal and rubbish collection services, deliver accurate quotes, communicate with you regarding bookings or enquiries, issue invoices and payment confirmations, improve our website and customer service, maintain business records required by UK law, and prevent fraud or misuse. We do not sell, trade, or share your personal information for marketing purposes.

We process your data under these lawful bases: Consent (when you voluntarily contact us or submit information), Contract (to provide the service you requested), Legitimate interest (to operate and improve our business), and Legal obligation (for accounting, tax, and regulatory purposes).

We retain your personal data only as long as necessary: contact enquiries and quotes for up to 12 months, invoices and service records for 6 years (as required by UK law), and cookies based on browser or website settings. You may request deletion of your information at any time unless we are legally required to keep it.

We may share your data only with trusted third parties such as payment processors, email service providers, accounting software, or legal authorities if required by law. We never share your data for advertising purposes.

Our website may use cookies to improve performance, enable certain features, and analyse traffic. You can control or disable cookies through your browser settings.

You have the following rights under UK GDPR: the right to access your data, correct inaccuracies, request deletion (“right to be forgotten”), restrict processing, object to processing, request data portability, and withdraw consent at any time. To exercise any of these rights, please contact office@nickswasteremovalservices.com. We will respond within 30 days.

We take reasonable technical and organisational measures to protect your data, including secure communication, protected storage, and limited access to authorised personnel only. However, no method of online transmission is completely secure.

Our services are not intended for individuals under 16 years old, and we do not knowingly collect data from children. Our website may contain links to third-party websites, and we are not responsible for their content or privacy practices.

We may update this Privacy Policy occasionally. The updated version will be posted on this page with the revised “Last updated” date.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: office@nickswasteremovalservices.com, 0795 555 5213, London, United Kingdom.